We have a 7 returns & exchange policy, which means you have 7-days after receiving your item to request a return or size exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

If you request a refund, the purchase price (excluding delivery charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions.

Refunds or exchanges are subject to an extra shipping fee that is the responsibility of the customer.

To start a return or exchange, contact us at: help@koaandlots.com.