FAQs
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1. What is KOA&LOTS?
KOA&LOTS is a premium Egyptian fashion brand specializing in men’s essentials. We offer a range of products including briefs, boxers, pajamas, robes, tees, sportswear, bags, and candles, all designed to combine comfort, style, and durability.
2. Where are your products made?
All KOA&LOTS products are proudly designed and crafted in Egypt, adhering to the highest standards of quality and craftsmanship.
3. What sizes do you offer?
We offer a wide range of sizes to accommodate every man. Please refer to our size guide on each product page for specific measurements.
Orders and Shipping
4. How can I place an order?
Placing an order is simple. Browse our collections, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
5. Do you offer international shipping?
Yes, KOA&LOTS ships worldwide. Shipping fees and delivery times vary based on your location. For more details, please visit our Shipping Information page.
6. How long will it take to receive my order?
Orders within Egypt typically arrive within 3-5 business days. International shipping times vary but generally take between 7-14 business days.
Returns and Exchanges
7. What is your return policy?
We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. Please ensure that items are unworn, unwashed, and in their original condition with tags attached.
8. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order details. They will provide you with further instructions.
Products and Care
9. How should I care for my KOA&LOTS products?
For the best results, we recommend following the care instructions on each product’s label. Generally, machine wash cold and tumble dry low.
10. Do you offer gift cards?
Yes, we offer digital gift cards which can be purchased on our website and redeemed online.